2-Way Messaging
Real-time text conversations that meet patients where they are. Confirm appointments, answer questions, and close care gaps — all from a single, HIPAA-compliant thread.
Everything you need for real-time patient conversations
Conversational Messaging
Enable true back-and-forth texting so patients can ask questions, confirm appointments, and share updates in real time.
Smart Scheduling
Let patients confirm or cancel appointments directly from a text message, reducing no-shows and freeing up staff time.
HIPAA-Compliant by Design
Every message is encrypted end-to-end and stored in a compliant audit trail, keeping PHI secure at every step.
Real-Time Analytics
Track response rates, resolution times, and patient sentiment with dashboards built for care teams.
Multilingual Support
Reach patients in their preferred language with automated translation for 30+ languages.
EHR Integration
Connect seamlessly with Epic, Cerner, and other major EHRs so conversations live alongside clinical data.
Turn No-Shows Into Kept Appointments
Automated reminders with one-tap confirm or cancel. Patients respond instantly via text instead of waiting on hold, and open slots are backfilled automatically.
See how it works
Close Care Gaps Before They Widen
Proactively text patients about overdue screenings, prescription refills, and follow-up visits. Two-way messaging lets them ask questions and schedule in a single thread.
Learn about care gap outreach
Stay Connected After Patients Leave
Automatically check in with patients after discharge to surface concerns early. Escalate issues to care teams in real time and reduce avoidable readmissions.
Explore post-discharge workflows
“The idea of an automated reminder system was really appealing to us, both for being able to efficiently reach out to patients, but then also be able to reach out to them in their preferred language. The amount of patients who showed up for their appointment when they received an automated reminder was more than 25 percentage points higher than those who did not confirm.”
See 2-Way Messaging in action.
Schedule a personalized demo and discover how leading health systems use CipherHealth to engage patients through real-time text conversations.
