Pre-arrival to post-discharge —
connected.
Pre-arrival, point-of-care, and post-discharge connect — patient context flowing from each stage to the next, every time.
AI gets stronger when every stage shares the full patient story.
Pre-care outreach, bedside rounding, and post-discharge follow-up create a connected record of patient needs, risks, and resolved issues. That context helps CipherHealth prioritize the next best action without separating AI from the workflows care teams already trust.
Data advantage
Proven patient context behind CipherHealth AI.
1B+
Encounters
200M+
Interactions
17M+
Issues Resolved
Encounters, interactions, and resolved issues help AI summarize, prioritize, and route action inside governed workflows.
Patients arrive prepared. No-shows don't.
Appointment reminders, self-scheduling, digital intake, and care-gap outreach that get patients ready, on time, and informed — including reminder programs tied to $3.1M in added appointment revenue.
Smart reminders
Multi-channel reminders via text and voice — timed for maximum response across your patient population.
Self-scheduling
Let patients book and manage appointments on their own terms — reducing call volume and filling open slots faster than manual outreach.
Care gap outreach
Proactively reach patients overdue for screenings, wellness visits, and chronic-care follow-ups to close gaps before they widen.
Turn no-shows into kept appointments.
Automated reminders with intelligent timing and escalation ensure patients confirm or cancel well in advance. Open slots are backfilled through waitlist outreach, keeping your schedule full and revenue flowing.
Explore appointment reminders
Close care gaps before they widen.
Automated outreach identifies patients overdue for mammograms, A1C tests, colonoscopies, and other preventive services. Two-way messaging lets them schedule directly from the notification.
Explore pre-care outreachCare gap outreach
Gap closed
Identify gap
Automated screening
Text patient
Book screening
Mammogram overdue | HEDIS |
A1C test due | Labs |
Annual wellness ready | AWV |
“Since implementing this technology, we have expanded our capacity almost by eightfold.”
Surface issues. Resolve them while patients are still in your care.
Structured rounding, bedside feedback, and service recovery that turns every bedside interaction into clinical intelligence — same protocol, every unit, every shift.
Patient rounding
Structured digital rounding workflows ensure every patient is seen, heard, and cared for — with automatic escalation for unresolved needs.
Real-time alerts
Escalate critical issues — fall risks, pain concerns, service failures — to the right team member instantly for rapid resolution before discharge.
Staff rounding
Check in with nurses and aides regularly to monitor morale, capture safety concerns, and reduce burnout-driven turnover before it happens.
Make every round count.
Digital rounding replaces paper logs with structured, evidence-based workflows. Nurses see exactly what to ask, issues escalate automatically, and leadership gets live dashboards showing rounding compliance and outcomes.
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Catch problems before they become complaints.
Bedside patient feedback surfaces concerns while you can still act on them. Service recovery workflows route issues to the right person, track resolution, and ensure nothing falls through the cracks — before the patient goes home and leaves a review.
See real-time feedback
“We've observed a nearly perfect alignment between rounding activities and key performance metrics, demonstrating the tangible impact on care quality.”
The episode doesn't end at discharge.
Automated follow-up calls and texts catch complications early, coordinate transitions, and keep patients connected to their care team — with Intermountain reporting $15M saved from post-discharge follow-up.
Discharge follow-up
Automated calls and texts check in with patients within 48 hours of discharge to surface symptoms, medication questions, and barriers to recovery.
Readmission prevention
Risk-stratified outreach identifies patients most likely to return and connects them with resources before a problem escalates to an ER visit.
Medication adherence
Timely reminders and two-way conversations help patients understand and stick to their medication regimen after they leave your facility.
Check in before problems escalate.
Automated post-discharge outreach reaches patients within hours of leaving your facility. Structured questions surface medication issues, symptom changes, and unmet needs — routing alerts to care teams for immediate action.
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Stop avoidable readmissions.
Risk-stratified workflows target the patients most likely to bounce back. Escalation protocols connect high-risk patients with navigators, pharmacists, or their PCP before an ER visit becomes a readmission. Intermountain cut 30-day readmissions 41% and saved $15M.
Explore readmissions reduction
“Preventing patient readmissions is what's important to us, and we had just under $15M in savings.”
Pre-arrival to post-discharge. Connected.
See how Cipher connects every stage of the care journey across the workflows your team already runs — with patient context flowing seamlessly from one stage to the next.
