CipherHealth
OutreachPre-Care

Prepare every patient before they arrive.

Automated pre-care outreach delivers prep instructions, digital intake, education, and care-gap closure — so patients arrive ready, schedules stay full, and registration moves quickly.

Pre-care performance health systems see

30%

fewer no-shows and cancellations

Prepared patients keep their appointments.

98%

message delivery rate

Reach every patient on the channel they prefer.

$3.1M

added appointment revenue

Protects access capacity and downstream volume.

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Capabilities

Outreach workflows that get every patient ready before arrival

Pre-care outreach is one of the core workflow families inside Cipher Outreach — automated prep, intake, education, and care-gap closure that runs reliably for every patient, every visit, every protocol.

Pre-Visit Prep & Intake

Send procedure-specific prep instructions and digital intake forms ahead of every visit — so patients arrive ready and registration moves quickly.

Patient Education

Deliver condition- and procedure-specific education so patients understand what to expect and complete prep correctly the first time.

Care Gap Outreach

Proactively reach patients overdue for screenings, wellness visits, and chronic-care follow-ups to close gaps before they widen.

Multilingual Outreach

Engage patients in 30+ languages across voice and SMS so prep instructions reach every population reliably.

EHR Integration

Connect with Epic, Cerner, and other major EHRs so pre-care outreach triggers automatically from scheduling and intake data flows back into the chart.

Outcome Analytics

Track prep completion, intake response, no-show, and care-gap closure rates with dashboards built for operations teams.

Reliable pre-care outreach supports: no-show prevention, faster check-in, complete intake, and care gap closure.

Reliable execution

Prepare Every Patient Before They Arrive

Automated outreach delivers procedure-specific prep instructions, medication guidance, and intake forms days before the visit. Patients arrive informed, prepared, and ready — reducing same-day cancellations and check-in delays.

See how it works
Patient at home reviewing a pre-visit checklist on their phone with prep instructions and intake forms
Precision engagement

Close Care Gaps Before They Widen

Identify patients overdue for mammograms, A1C tests, colonoscopies, and other preventive services. Two-way outreach lets them schedule directly from the message — closing gaps and protecting quality scores.

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Two-way EHR integration

Eliminate Clipboard Check-In

Digital intake forms collect demographics, insurance, consent, and history before the visit — flowing back into Epic, Cerner, and other EHRs so registration is fast, accurate, and paper-free.

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“We went from 200 no-shows a week to under 140. The revenue recovered from those filled slots paid for CipherHealth many times over in the first year.”
MT
Michelle Torres
Director of Patient Access, Valley Medical Group
30%Fewer no-shows
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See Pre-Care Outreach in action.

Schedule a personalized demo and discover how automated pre-care outreach helps health systems reduce no-shows, streamline intake, and close care gaps.

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