Be there for patients — from first call to last follow-up.
Proactive rounding, automated follow-up, and real-time analytics that lift HCAHPS scores, boost satisfaction, and build lasting patient loyalty.
HCAHPS impact health systems achieve
percentile HCAHPS
Lenox Hill Hospital reached the top decile across the HCAHPS domains that drive reputation and reimbursement after redesigning their rounding program with CipherHealth.
fewer patient complaints
Daily leader visits climbed from 60% to 80% — complaints fell 70% as quality, safety, and likelihood to recommend all improved.
top-box HCAHPS gain
Real-time rounding feedback drove an 8.5-point top-box HCAHPS gain — and a climb from the 18th to the 74th percentile in under a year.
Everything you need to elevate the patient experience
Digital Rounding
Standardize bedside interactions with configurable rounding templates that ensure every patient touchpoint captures actionable feedback.
Service/Trust Recovery Workflows
Route patient-reported issues and negative feedback to the right team member in real time — so concerns get resolved before they ever reach a survey.
Automated Follow-Up
Post-visit outreach via voice and text surfaces concerns early and demonstrates that your organization cares beyond the visit.
Multilingual Outreach
Reach every patient in their preferred language with automated translation for 30+ languages across all communication channels.
Patient Self-Service
Empower patients to confirm appointments, request callbacks, and complete pre-visit forms from their own devices.
Experience Analytics
Unified dashboards connect rounding, outreach, and survey data to HCAHPS domains so you can pinpoint exactly where to improve.
Move the Scores That Matter Most
CipherHealth maps every patient interaction to specific HCAHPS domains — communication with nurses, responsiveness, discharge information, and more — so your improvement efforts are targeted, not scattered.
Learn about patient experience
Faster Service & Trust Recovery
Real-time alerts route patient-reported issues and negative feedback to the right team member within minutes, not days. Rapid recovery turns at-risk moments into trust and loyalty.
Explore rounding solutions
“We were able to look at our HCAHPS data, and we saw that doing rounding works. Our patients are saying it works, and our team members are telling us that the technology we put in place helps them in their day-to-day.”
Elevate your patient experience scores.
Schedule a personalized demo and discover how CipherHealth helps leading health systems reach the top percentile in HCAHPS and patient satisfaction.
