Post-Discharge Recovery Calls
Automated recovery calls that reach every patient after discharge. Surface concerns early, prevent avoidable readmissions, and show patients you care beyond the hospital walls.
Proactive follow-up that prevents avoidable readmissions
Automated Recovery Calls
Reach every discharged patient with personalized voice calls within 24–72 hours, assessing recovery and surfacing concerns before they escalate.
Real-Time Escalation
When patients report symptoms or concerns, alerts are routed immediately to the appropriate care team for rapid intervention.
Clinical Assessment Scripts
Evidence-based call scripts guide patients through key recovery checkpoints — medication adherence, symptom monitoring, and follow-up scheduling.
Flexible Timing
Configure call cadences by condition, procedure, or risk level to ensure the right patients get follow-up at the right time.
Multi-Language Support
Reach diverse patient populations with recovery calls in 30+ languages, ensuring equitable post-discharge engagement.
Outcomes Tracking
Monitor readmission rates, patient-reported outcomes, and call completion metrics with real-time dashboards.
Every Patient, Every Discharge
Automated calls reach patients within hours of discharge to check on recovery, verify medication understanding, and confirm follow-up appointments. Issues are flagged and routed to care teams in real time.
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Catch Problems Before They Become Readmissions
Structured call scripts identify red flags — missed medications, worsening symptoms, confusion about discharge instructions — and trigger immediate care team follow-up.
Learn about readmission reduction
Show Patients You Care Beyond the Walls
Recovery calls demonstrate that your organization cares about the patient's experience after they leave. This personal touch drives satisfaction, builds loyalty, and improves HCAHPS scores.
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“We tried to do discharge calls on our own for many years, and we were not successful. We knew we weren't moving the needle at all, and that's when we realized we needed a partner to help us achieve our goals. That's why we chose Cipher to help us. The ROI on the savings we recouped from this totally pays for this program.”
See recovery calls in action.
Schedule a demo and discover how automated post-discharge calls help health systems reduce readmissions and improve patient outcomes.
