Video
Carilion Clinic Success Metrics with CipherRounds
Carilion Clinic transformed patient experience by addressing issues in real-time, not weeks later. Learn how they built trust and dramatically reduced formal complaints with a proactive rounding strategy.
Most of the time, hospitals hear about issues long after the patient has left, through formal complaints.
Carilion Clinic flipped this script. By redesigning nurse-leader visits, they’re intervening before complaints ever happen, building trust in the moment, not weeks later.
The result? A dramatic decrease in complaint-level data and a powerful reminder that it’s not just about service recovery… it’s about trust recovery.
Learn more
See the platform in action
Schedule a live demo and get your questions answered.