Live webinarBeyond the four walls
How 3 health systems reach more patients after discharge and give nurses time back
Nurse and patient experience leaders from St. Luke’s University Health Network, UT MD Anderson, and Intermountain Health share the outreach programs they built, the numbers behind them, and what they learned in the process.
- Tuesday, Nov. 17
- 12PM CT / 1PM ET / 11AM MT
Three members of CipherHealth’s Customer Advisory Board
32% fewer
readmissions among patients reached by outreach
UT MD Anderson
15 hospitals
one coordinated program, replacing calls from up to 4 teams
St. Luke’s University Health Network
3 programs
transitional care, stroke, and lactation outreach from one team
Intermountain Health
Sound familiar?
Care doesn’t clock out at discharge. Neither does accountability.
The 30 days after a patient goes home just got a lot more important. So how are leading health systems keeping patients safe at home without burning out their teams? Three of your peers are sharing exactly how.
Readmission penalties now count Medicare Advantage patients, and 80% of hospitals are penalized this year.
Care coordination is now a publicly reported HCAHPS measure.
Your nurses are already stretched thin. New programs can’t mean new burden.
What you’ll take away
One hour. Three playbooks you can use.
Design it
From a tangle of calls to one coordinated program
How St. Luke’s turned department-by-department calls into one coordinated outreach program across 15 hospitals.
Prove it
Measuring readmission impact in high-risk patients
How MD Anderson measured what post-discharge outreach does for oncology readmissions, and the one change that lifts reach.
Scale it
From a tangle of calls to one coordinated program
How Intermountain Health runs a growing number of outreach programs from a single team, with a closer look at stroke certification follow-ups, lactation support, and transitional care.
Speakers
Hear it from your peers
Marisa Schwartz DNP, MBA
Senior Medical Director
St. Luke’s University Health Network
St. Luke’s patients were getting post-discharge calls from up to 4 different teams. Marisa will share how they built one coordinated program across 15 hospitals, and what she’d do differently.
Jenny Simmonds, RN, BNS
Director Care Management
Intermountain Health
Jenny’s Clinical Communications Center runs a broad range of patient outreach programs, all from one team. In this session, she’ll share how they meet Joint Commission stroke follow-ups and stay connected with new moms up to a year after delivery.
Janice Finder, MSN, BNS
Executive Director, Patient Experience
Clinical Services
MD Anderson
MD Anderson reached more than 12,000 oncology patients after discharge in 5 months, then tracked who came back. Janice will share what the readmission data showed and the simple change that gets more patients to pick up.