Quality Rounds, Quality Results: Carilion Clinic’s Rounding Transformation Story
Learn how Carilion Clinic partnered with CipherHealth to transform their rounding strategy, improving patient experience, quality, and staff engagement.
A behind-the-scenes look at how Carilion Clinic rebuilt their rounding strategy to improve rounding quality that correlated to positive impacts on experience, quality, and safety measures.
A purposeful rounding program isn’t just about tracking activity, it’s about uncovering insights that drive real change.
At Carilion Clinic, that meant reimagining how staff approached rounding – from their scripting and reporting to the way they were trained to engage with patients. Together with CipherHealth, the team redesigned workflows, improved training methods, and rebuilt reporting systems to get the right insights to the right people.
The result? A streamlined, system-wide program that elevated the quality of nurse leader interactions and spurred a more collaborative approach that spanned across experience and quality initiatives, and drove measurable improvements in patient satisfaction, quality measures, and staff engagement.
Key takeaways
- Transitioned from the term “round” to “visit” to better describe the meaning of the interaction
- Rebuilt their workflows to support more meaningful patient interactions
- Transformed leader training using simulation and real-world coaching
- Simplified reporting and eliminated hundreds of redundant reports
- Built a scalable, sustainable, and impactful culture of creating meaningful patient interactions
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